Terms and Conditions of Sale

Reservations
Upon receipt of your reservation request, accompanied by your deposit, we will send you a reservation confirmation by e-mail depending on availability.

Deposit amount:
25% of the total stay + €15 handling fee

The balance of your stay must be paid under the following conditions:
– On a camping pitch: upon arrival
– In rental accommodation: no later than 30 days before the scheduled arrival date

ATTENTION: After this deadline, if we have not received your payment, the reservation will be canceled and the deposit will not be refunded.

Payment methods:
– By bank or postal cheque, payable to: Camping la Chapelle Saint Claude
– By credit card
– By international bank transfer:
CIC Lyonnaise de Banque – Annecy Parmelan branch 74000 ANNECY
Account No: FR76 1009 6182 2100 0422 1200 117 – BIC: CMCIFRPP
– By holiday vouchers (ANCV only)

Any change in VAT rate will result in a modification of rates.

The reservation is nominative and cannot be transferred or rented to a third party under any circumstances.

Number of occupants:
If the number of occupants exceeds the capacity indicated in the contract, the campsite manager reserves the right, without prior agreement, to terminate the contract and no refunds will be issued.
A baby is considered a full participant and must be counted. No minor will be allowed to stay without a parent or legal guardian.
Groups and family gatherings are not accepted. The accommodations are exclusively for individual guests: any reservation of more than 6 persons or more than 2 accommodations or pitches (by the same person or different persons who know each other) for the same dates is considered a group and will be refused.

Deposits:
A deposit of €250 will be required on arrival to cover any damage to the rental. A second deposit of €150 will be requested for possible cleaning fees.
We only accept deposits by cheque or credit card imprint.
All formalities, including deposits, are due before the keys are handed over. A detailed inventory is available in each rental; you must check its accuracy and report any missing or damaged items to reception within 24 hours of arrival. An inspection will be conducted after departure without your presence, and deposits will be returned after deduction of any cleaning fees (€150) and/or the value of missing or damaged items.

Note: The deposit does not limit the tenant’s liability.

Cancellation policy:
All cancellations must be notified by registered mail with acknowledgment of receipt or by email.
In case of cancellation of the stay, whatever the reason (illness, accident, or unforeseen event), no refund or postponement of the stay is possible.

Cancellation insurance:
We recommend subscribing to the cancellation insurance offered at the time of booking at 5% of the stay. It allows reimbursement in case of cancellation (see the general conditions of cancellation insurance).

Late arrival or early departure:
In case of late arrival or interruption of stay, whatever the cause, the full amount of the stay will be retained.
In case of delay or change without written notice, the rental or pitch may be made available for booking from 3:00 pm the day after the scheduled arrival, and the full cost of the stay will be retained (phone messages are not accepted).

Obligations:
– Guests must comply with the campsite rules (posted at the entrance and available at reception), especially regarding noise, visitors, waste sorting, and cleanliness. The management may terminate the stay immediately without compensation in case of non-compliance, infractions, incivility, or any act disrupting the campsite’s harmony.
– All visitors must register at reception and pay entrance fees. Unregistered visitors will be charged to the host.
– Swimming from the campsite beach is unsupervised and at users’ own risk.
– Wearing a bracelet is mandatory within the campsite for security.
– Charging electric or hybrid vehicles from the campsite (mobile home, campsite box, sanitary plug…) is strictly prohibited due to fire risk.
– Animals are prohibited in rentals. They are allowed on pitches but must never be left alone, must be kept on a leash, and monitored at all times. Vaccination records must be up to date. Access to the campsite beach is prohibited.

Complaints:
In case of dispute, our team is available for an amicable solution. If no agreement is reached, you can contact a mediator.
In accordance with the Consumer Code on “consumer dispute mediation,” clients have the right to use the mediation service offered free of charge by SARL SEBAUR. The mediator is CM2C.
This service can be contacted:
– Online: https://cm2c.net/
– By email: cm2c@cm2c.net
– By post: CM2C, 14 rue Saint Jean, 75017 Paris
– By phone: 01 89 47 00 14

Right of withdrawal:
According to Article 221-28-12, the withdrawal period applicable to distance selling does not apply.

Personal Data GDPR:
To provide the best experience and informative content, visitors may be asked to fill out forms or log in. Collected information is processed for service delivery. Recipients are exclusively staff of SARL Sebaur.
Under the French Data Protection Act of January 6, 1978 (amended 2004), you have the right to access and correct your personal data by contacting our support service: https://www.lachapellesaintclaude.com/fr/administration-des-donnees-personnelles.html. You may also object to processing for legitimate reasons.

Booking implies full acceptance of these terms and conditions and the campsite rules, under penalty of reservation cancellation or expulsion.